Terms of Use
This document is a public offer of CLOUDAI LLC, registration number 999.110.1558107, taxpayer number (ՀՎՀՀ) 02940781, registered address: Armenia, 0010, Yerevan, Movses Khorenatsi street, 26A, area 210 (the “Operator”, “we”). The offer is addressed to any person who uses the CloudAI.am services (the “Client”, “you”).
1. What the Service is
The Service is the technical infrastructure through which the Client obtains access to language models of third-party developers (OpenAI, Anthropic, Google, xAI, Meta, DeepSeek, Mistral and others) via a single API, as well as to the web chat, the Telegram bot and the tools for managing access, limits and spending.
The Operator is neither the developer nor the rights holder of the models. We provide request routing, usage accounting, billing and support. The set of available models, their behaviour, quality and prices depend on the providers and may change without our involvement.
2. Formation of the contract
The contract is deemed concluded (the offer accepted) upon whichever of the following occurs first: registration of an account, topping up the balance, the first API request, or use of the web chat or the Telegram bot. By doing any of these you confirm that you have read these Terms and the Acceptable Use Policy, which forms an integral part of them.
If you act on behalf of an organisation, you confirm that you have authority to bind it to these Terms.
The Service is not intended for persons under 18 years of age.
3. Account and API keys
- The Client is responsible for the accuracy of the details provided at registration and for keeping them up to date.
- An API key is equivalent to a signature: any request received with your key is deemed to be yours and is charged accordingly, regardless of who actually sent it.
- Keys may not be transferred to third parties, published in public repositories, or embedded in client applications in a way that exposes the key to the end user.
- Compromise of a key must be reported to hello@cloudai.am immediately. Until such notice is received, charges incurred with the key are borne by the Client.
4. Prices, payment and documents
- Charging is pay-as-you-go, based on tokens actually consumed, counted separately for input and output, at the rates published on the Models & pricing page at the time of the request.
- The Service operates on a prepaid basis: requests are executed within the limits of a positive balance.
- Prices are stated in US dollars. Charges may be made in AMD or USD at the official exchange rate of the Central Bank of the Republic of Armenia on the payment date; for card payments the acquiring bank’s rate applies.
- Payment methods: Arca and Idram cards, international Visa, Mastercard and American Express, bank transfer in AMD, USD or EUR, and invoicing for legal entities and sole traders. Bank details for transfers are stated in the issued invoice.
- Taxes (including VAT) are charged in accordance with the legislation of the Republic of Armenia; for legal entities and sole traders an invoice (հաշիվ-ապրանքագիր) and a service acceptance act are provided at the end of each billing month.
- Refund of an unused balance: [procedure and time limits not yet approved].
- The Operator may change prices. Changes take effect no earlier than 14 days after publication and do not apply to funds already spent.
5. Data: what happens to your requests
This is the key section — please read it carefully.
5.1. What we do
The Operator does not store the content of your requests or of the models’ responses. We record only the metadata required for charging and for operating the service: account and key identifiers, timestamp, model, token counts, request status and cost, and technical connection parameters.
5.2. What the model provider does
The content of a request is transmitted to the developer of the selected model and processed on their side under their rules. The fact that we do not store it does not mean that it is stored nowhere: retention policy, abuse review and data retention periods are determined by the provider. Before sending personal data, trade secrets or other protected information to a model, review the policy of the relevant provider and assess whether such transfer is permissible.
5.3. Personal data
Data that the Client provides about themselves is processed in accordance with the law of the Republic of Armenia “On Protection of Personal Data”. The Operator collects and uses:
- contact details (name, email, phone or Telegram, company name) — to respond to enquiries, create an account and provide support;
- payment and accounting details — to issue invoices and accounting documents; card details are not transmitted to the Operator and are processed by the payment provider;
- usage metadata (clause 5.1) — for charging, abuse prevention and technical support.
Data is kept for as long as the account is active and thereafter for the period established by the tax and accounting legislation of the Republic of Armenia for primary documents. The Client may request access to their data, its correction or deletion by writing to hello@cloudai.am. Personal data is not sold and is not disclosed to third parties, except to model providers (to the extent of the request content, clause 5.2), payment providers, and where required by law.
If the Client transmits personal data of third parties through the Service, the Client acts as their controller and is responsible for having a lawful basis; on request the Operator will enter into a data processing agreement (DPA) and an NDA.
5.4. Infrastructure
The Operator’s proxy servers are located in Armenia and Europe. Requests to models are executed within the providers’ infrastructure, including outside those jurisdictions.
6. Input, output and rights in them
- Everything you send to a model (the “Input”) remains yours. You are responsible for having the rights to that material.
- Rights in the generated result (the “Output”) pass to you to the extent permitted by the rights holder of the model. The Operator claims no rights in the Output.
- Identical or similar Output may be generated for other users — exclusivity of the result is not guaranteed.
- Output may be inaccurate, out of date or entirely fabricated. It does not constitute professional advice — legal, medical, financial or otherwise. Decisions taken on the basis of Output, and their consequences, are the Client’s responsibility. Where an error could harm health, property or people’s rights, human review is required.
7. Availability of the Service
The standard service is provided “as is”, without a guaranteed level of availability. An individual SLA, dedicated capacity and priority support are available under a corporate agreement (for teams of 10 or more, or with a volume from $1,000 per month) and are set out in a separate document.
Planned maintenance is carried out with advance notice where possible. The Operator may impose technical limits on the frequency and volume of requests in order to protect the infrastructure.
8. Dependence on model providers
The Operator may, without prior notice, change the set of models, their versions and routing where a provider so requires or where a model has become unavailable. Discontinuation of a model by its provider, changes to the provider’s prices, limits or rules, and blocking of particular traffic by the provider do not constitute a breach of these Terms by the Operator. We undertake to give advance notice of models being retired whenever we receive such notice ourselves.
9. Acceptable use
The rules for using the Service are set out in the Acceptable Use Policy. Breach of that policy is a material breach of these Terms and grounds for suspending access or terminating the contract.
10. Liability
- The Operator is not liable for lost profit, indirect or reputational losses, or for consequences of the use of Output.
- The Operator’s aggregate liability across all claims is limited to the amount actually paid by the Client during the 12 months preceding the event.
- These limitations do not apply where the law of the Republic of Armenia does not permit them.
- The Client shall indemnify the Operator for losses arising from the Client’s breach of these Terms or of the Acceptable Use Policy, including claims by model providers and third parties.
11. Suspension and termination
The Client may stop using the Service at any time. The Operator may suspend access immediately in the event of a security threat, at the demand of a model provider or a competent authority, upon non-payment, or upon breach of the Acceptable Use Policy; in all other cases, with prior notice and a reasonable period to remedy the breach. Treatment of the remaining balance on termination is governed by clause 4.
12. Changes to the Terms
The Operator may amend these Terms. A new version is published on this page with its date. Material changes take effect 14 days after publication; notice is sent to the account email address. Continued use of the Service after the changes take effect constitutes acceptance of them.
13. Governing law and disputes
These Terms are governed by the law of the Republic of Armenia. The parties shall first attempt to settle any dispute by negotiation: a claim is submitted in writing and the response period is 30 calendar days. Unresolved disputes are heard by the court of general jurisdiction of Yerevan.
14. Operator details
| Name | CLOUDAI LLC |
|---|---|
| Registration number | 999.110.1558107 |
| Taxpayer number (ՀՎՀՀ) | 02940781 |
| Registered address | Armenia, 0010, Yerevan, Movses Khorenatsi street, 26A, area 210 |
| hello@cloudai.am | |
| Telegram | @cloudai_am |